Our support team is ready to help you 24/7. Reach out via email, our helpdesk, or social media.
Multiple support channels to ensure you always get the help you need.
Contact our technical support team directly at support@starvpn.com. Our agents monitor incoming emails around the clock and respond as fast as possible to every inquiry.
Submit a detailed support ticket through our helpdesk system for complex technical issues. Ticket submissions are prioritised and routed to the specialist best equipped to resolve your specific problem.
Enterprise and business plan subscribers have access to dedicated live chat support for immediate assistance with urgent issues. Contact us to upgrade your plan for priority access.
Join the Star VPN community on Reddit to connect with other users, share tips, find solutions to common questions, and stay updated on the latest features and announcements.
Star VPN is headquartered at 595 Bay Street, Toronto ON M5G 0B4, Canada (Business Corporation #5019951). Our support and engineering teams operate globally to provide round-the-clock assistance to users in every time zone.
For business inquiries, partnership proposals, or enterprise sales discussions, please reach out via email with a detailed description of your needs. Our business development team typically responds within one business day.
Before contacting support, you may find the answer you need in our comprehensive FAQ section or setup guides available on this website. We cover installation instructions for Windows, macOS, iOS, Android, and router configurations in detail.
Our support agents monitor email and ticket submissions 24/7. For standard support inquiries, you can typically expect a response within a few hours. Enterprise customers with live chat access receive immediate responses during business hours and priority handling at all times.
Absolutely. Our support team provides detailed, step-by-step assistance for installing and configuring Star VPN on any supported device or platform. We also maintain extensive written guides and video tutorials for self-service setup.
For the fastest resolution, include your operating system and version, the Star VPN app version you are using, a description of the issue including any error messages, the protocol you were using when the issue occurred, and your approximate location (country). The more detail you provide, the faster our team can diagnose and resolve your issue.